eMedRec Support Options The main focus in the development of eMedRec is to hold true to our mission of providing Medical Records Made Friendly. This does not eliminate the need to provide both training and ongoing support. There are a number of methods to obtain this training and support. We have found that different practices and different individuals have varying preferences and we will make every effort to adapt to practice preferences. Initial training is provided in accordance with the initial implementation schedule. A combination of remote web based training and personal training is provided depending on the needs of the practice. Most users will require less than 30 minutes training. Some much less. Administrators responsible for forms design and configuring practice specific preferences and workflow queues will require more training and ongoing support, but they will require hours, not days. Ongoing Support is available via: email to Support Phone: 561-272-1640 Fax: 561-272-1502 Instant Messenger Web based Training Programs Web based training programs require a user name and password. Please contact Support for access.